When I worked for the Civil Service it was quite common for them to send out a letter to let you know they were going to send you a letter.HMRC (and their lack of joined-up thinking)
Receive an e-mail this morning - "you have a new message, log-in to read it"
Log-in to HMRC, navigate to Messages - "you have a new Tax Statement"
Click through - "your new Statement will be available in four days time"
So why not send me the e-mail in 4 days time FFS?
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