Vodafone Down Technology

[Power Ant]

Thousands of Vodafone customers across the UK have reported its services are down.

Downdetector, which monitors web outages, showed more than 130,000 people had flagged problems affecting their Vodafone broadband or mobile network on Monday afternoon.

According to its website, the firm has more than 18 million customers in the UK, including nearly 700,000 home broadband customers.

In an updated statement on Monday evening, Vodafone apologised to customers and said its network was "recovering"

"This afternoon the Vodafone network had an issue affecting broadband, 4G and 5G services," a company spokesperson said.

"2G voice calls and SMS messaging were unaffected and the network is now recovering.

"We apologise for any inconvenience this caused our customers."

It comes after people on social media said they were struggling to access Vodafone customer service operators, amid ongoing issues affecting mobile data and broadband.

Many also said they have had difficulty accessing the company's website and app, which typically allow people to view the status of its network services.

I'm with Vodafone for both my broadband, and our whole family has Vodafone mobile contracts. Bloody nightmare having no internet or phone. Makes me think I should probably have a backup option for mobile, even just a cheap PAYG on a different provider network.

Anyone else affected?

 

[Gemma]

Yes. Same as you, broadband and mobile. My access wasn't full restored before I went to bed last night. Judging by phone alerts it was 2am before it was working again.

 

[Power Ant]

Wow. Our was only down for a couple of hours but that was bad enough.

 

[Error]

I had no mobile phone service for about 2 hours.

We actually got a message at work telling us the service was down in case we had any vulnerable clients who were on the Vodafone network, so we could check on them.